Frequently Asked Questions
Everything you need to know about your gear, shipping, and the Daddies community.
How long will it take for my order to arrive?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-7 business days depending on your location, while international shipping can take 7-21 days. Tracking information is emailed as soon as your label is printed.
Do you offer professional assembly for skateboards and longboards?
Yes! If you purchase a complete board or select all the components for a custom build, our expert warehouse team can assemble it for you at no extra charge. Simply select the 'Assemble' option during checkout.
What is your return policy for skate and snow gear?
We accept returns on unused, brand-new items within 30 days of purchase. Please note that we cannot accept returns on boards that have been gripped, assembled, or show any signs of outdoor use.
How do I know which board size is right for me?
Sizing depends on your height, shoe size, and riding style. Check out our comprehensive 'Buyer's Guides' located in the footer of our site, or reach out to our customer service team for a personalized recommendation.
Do you ship internationally?
We ship to almost every country worldwide. Shipping rates and estimated delivery times are calculated at checkout based on the weight of the package and your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Affirm and Klarna for qualifying purchases.